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| 4. Training. A unique, complex, interdisciplinary approach to employee training. | ||
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1. Communication.
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1. Communication process. 2. Types of communication. 3. Nonverbal communication. 4. Telephone communication. 5. Email effectiveness. | ||
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2. Project management.
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1. Project initiation. 2. Project planning. 3. Project management. 4. Project implementation monitoring and control. 5. Project closure. | ||
3. Conflict management.
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1. Concept of conflict. 2. Classification of conflict. 3. Levels of conflict. 4. Phases of conflict. 5. Causes of conflict. 6. Conflict solutions. 7. Conflict prevention. | ||
4. "Time management".
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1. The concept and importance of time planning. 2. The process of goal setting and planning. 3. Audit of personal working time. 4. Attitudes and motivation to plan. 5. Managing time "thieves". 6. Using effective time planning techniques. 7. The impact of change on time management. | ||
5. Strategic planning.
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1. Concept and principles of strategic planning. 2. Strategic analysis. 3. Strategy development. 4. Strategy evaluation, improvement and support. | ||
6. Logistics.
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1. Logistics and its role in the business system. 2. Concept, types of logistics, logistics tasks. 3. Logistics connection and differences with production and marketing. 4. Logistics information systems. 5. Elements of the logistics process. 6. Added value in logistics. 7. Pricing in logistics. 8. Strategic logistics planning. 9. Planning and organization of the logistics process. 10. Transport logistics. 11. Warehousing logistics. 12. Trading system logistics. | ||
7. Personnel management.
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1. Selection. 2. Induction to work (socialization). 3. Training. 4. Job content. 5. Performance management. 6. Organizational environment. 7. Career management. 8. Reward system. 9. Dismissal. | ||
8. Leadership.
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1. The process of setting priorities and goals for activities. 2. The relationship between leadership and management. 3. Classical theories of leadership. 4. Adaptive leadership. 5. Inspirational leadership. 6. Sources of manager power. | ||
9. Inter-institutional cooperation.
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1. The essence of inter-institutional cooperation. 2. Inter-institutional interaction. 3. Networking and initiating cooperation. | ||
10. Team management.
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1. What makes a work group a team? 2. The process of team development. 3. Team members and their leader. 4. The effectiveness of a united team. 5. Communication within the team. | ||
11. Positive thinking.
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1. The influence of thoughts in life. 2. The influence of thinking in everyday personal and work decision-making. 3. The power of positive thinking. 4. The influence of emotions on positive thinking. 5. What good does positive thinking bring? 6. Positive thinking schemes. 7. Traits of positive and negative thinking. 8. Incorrect use of positive thinking and mistakes. 9. Steps to help master positive thinking. | ||
12. Managing emotional state during crises.
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1. Crises. Their characteristics and types. 2. Psychological crises. Their features. 3. Phases of psychological crises. 4. Positive and negative coping methods for psychological crises and their dangers. 5. The concept of emotions. 6. Emotional states. 7. Emotional stimuli: how to recognize them and learn to manage them. 8. Emotional crisis. 9. Emotional management. 10. Preparation for emotional crises (prevention). | ||
13. Motivation.
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1. Motivation mechanism. 2. Theories of motivation. 3. Motivation system and its effectiveness. 4. Successful communication. 5. Parts of the motivational system. 6. Material, non-material incentives. | ||
14. Effective direct sales.
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1. Qualities of a good salesperson. 2. Common mistakes of sales staff. 3. Who is a potential buyer? 4. Basics of establishing relationships with buyers. 5. Body language in sales. 6. Buyer fears. 7. Buyer types. 8. Language of benefits. 9. Listening skills. 10. Questions in sales. 11. Objections and refutations. 12. Recommendations for customer service. 13. Resolution of conflict situations with buyers. | ||
15. Negotiations.
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1. The concept of negotiation. 2. The negotiation cycle. 3. Critical elements of successful negotiations. 4. Negotiation strategies and tactics. 5. Sources of power in negotiations. | ||
16. Customer service.
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1. Communication process. 2. Customer classification. 3. Customer expectations. 4. Technological capabilities. 5. Service concepts. | ||
17. Stress management.
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1. The concept of stress. 2. Signs of stress. 3. Causes of stress. 4. Stress and lifestyle. 5. Stress management. 6. Psychological resistance to stress. | ||
18. Increasing management efficiency.
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1. The process of setting priorities and goals for activities. 2. Effective planning of work and actions. 3. Functional management. 4. Management by processes. 5. Control. |
| Seminar organization and prices | ||
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| MB "Intelektas ir informacija" | Address: Vilnius, Paupio g. 46 | Bank: AB "SEB bankas" | ||
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| Company code: 306367682 | Email: ininfoart@gmail.com | Code: 70440 | ||
| Account No. LT217044090110776289 | ||||
| www.inin.lt - 2025 |