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3. Development and implementation of a company process management model.
1. Identification of processes.
2. Analysis and description of processes.
3. Definition of principles and criteria for measuring performance.
Why do similar organizations performing the same activity differ so much in their efficiency?

The correct answer is that it is not about technology or financial resources, but about invisible things – processes.

Processes and personnel are difficult to copy.
Practically impossible.

Development of customer service standards. It is especially relevant for organizations
that work with individual clients or B2B (business-to-business).

Three work options are possible:
a) processes are developed;
b) company employees are trained to develop processes;
c) processes are developed and company employees are trained to develop processes.
As result, the processes were described and documented as well as personnel was trained.
The price of the work is negotiable, depending on the scope and purpose.
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